1. Our Commitment

At OBDSEF, your satisfaction is our priority. We stand behind the quality of our products and want you to be completely happy with your purchase. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

We understand that cryptocurrency transactions require special consideration, and we've designed our policy to be fair and transparent for all payment methods.

2. Return Window

The return period begins on the date you receive your product. To be eligible for a return, you must initiate the return process within the applicable timeframe.

3. Return Eligibility Requirements

To qualify for a return or refund, your item must meet the following conditions:

• Unused Condition: Products must be in new, unused condition with all original tags and packaging intact
• Original Packaging: Items must be returned in their original packaging or equivalent protective packaging
• All Components: All accessories, manuals, cables, and components must be included
• No Damage: Items must show no signs of wear, damage, or modification
• Proof of Purchase: You must provide your order number and proof of purchase

4. How to Initiate a Return

Follow these steps to return a product:

1. Contact Support: Email support@obdsef.com with your order number, reason for return, and photos of the item (if defective or damaged)
2. Receive Authorization: Our team will review your request and provide a Return Authorization (RA) number within 48 hours
3. Package the Item: Securely pack the product with all original components and include your RA number
4. Ship the Return: Send the package to the return address provided by our support team. We recommend using a trackable shipping method
5. Tracking Confirmation: Email us the tracking number once shipped

5. Return Shipping Costs

5.1 Customer Responsibility

If you're returning an item due to change of mind or buyer's remorse, you are responsible for return shipping costs.

5.2 Our Responsibility

We cover return shipping costs if:

• The item is defective or damaged upon arrival
• We sent you the wrong product
• The product does not match the description on our website

In these cases, we'll provide a prepaid shipping label or reimburse your return shipping costs upon receipt of the item.

6. Refund Processing

6.1 Inspection and Approval

Once we receive your returned item, our quality team will inspect it within 3-5 business days. You'll receive an email notification once the inspection is complete.

6.2 Refund Timeline

6.3 Cryptocurrency Refund Details

For orders paid with cryptocurrency:

• Refunds are issued in the same cryptocurrency used for payment
• The refund amount is calculated based on the USD value at the time of original purchase
• We are not responsible for cryptocurrency price fluctuations between purchase and refund
• You must provide a valid wallet address for the refund cryptocurrency
• Blockchain network fees may apply to the refund transaction

7. Partial Refunds

Partial refunds may be granted in the following situations:

• Items returned without original packaging (up to 15% deduction)
• Products showing signs of use or minor wear (up to 30% deduction)
• Missing accessories or components (value of missing items deducted)
• Items returned outside the standard return window but within 45 days (up to 20% restocking fee)

Our team will notify you of the partial refund amount before processing, and you may choose to accept or have the item returned to you.

8. Exchanges

We currently do not offer direct product exchanges. If you wish to exchange an item:

1. Return the original product following our return process
2. Once the return is approved and refund processed
3. Place a new order for the desired product

This ensures you receive the correct item quickly and allows you to take advantage of any current promotions.

9. Defective or Damaged Products

9.1 Report Within 48 Hours

If you receive a defective or damaged product, please contact us within 48 hours of delivery with:

• Photos or videos of the defect or damage
• Photos of the packaging (if damaged in transit)
• Detailed description of the issue
• Your order number

9.2 Our Resolution

For confirmed defective or damaged items, we offer:

• Full Refund: Complete refund including original shipping costs
• Replacement: We'll ship a replacement product at no additional cost
• Partial Refund: For minor defects that don't affect functionality (with your approval)

10. Wrong Item Received

If you receive the wrong product:

• Contact us immediately with photos of the item received
• We'll arrange for free return shipping via prepaid label
• The correct item will be shipped to you at no charge
• If you prefer a refund instead, we'll process it immediately upon return

11. Lost or Undelivered Packages

11.1 Tracking and Claims

All orders are shipped with tracking numbers. If your package shows as delivered but you haven't received it:

• Check with neighbors and household members
• Verify the shipping address on your order
• Contact us within 7 days of the delivery date

11.2 Our Action

We will file a claim with the shipping carrier and either:

• Send a replacement once the claim is approved
• Process a full refund if replacement is not possible

12. International Returns

For customers outside the USA:

• Return shipping costs are the customer's responsibility unless the item is defective
• Customs duties and taxes paid are non-refundable
• International returns may take 2-4 weeks to process due to customs clearance
• Items must be returned from the original shipping country when possible

13. Refund Denial

We reserve the right to deny refunds if:

• The return is initiated after the applicable return window
• The product shows signs of use, wear, or damage not present at delivery
• The item is non-returnable as specified in product description
• Original packaging, accessories, or components are missing
• The return lacks proper authorization (RA number)
• We suspect fraudulent activity or abuse of the return policy

14. Customer Support

Our dedicated support team is here to assist with any return or refund questions:

Email: support@obdsef.com
Response Time: Within 24-48 hours
Availability: Monday - Sunday, 24/7

15. Policy Updates

We may update this Return and Refund Policy to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates the most recent revision. Continued use of our services after updates constitutes acceptance of the revised policy.